Legal
Last updated: 18 May 2026
These Terms of Use ("Terms") govern your access to and use of the Welvow platform (the "Platform"), operated by Welvow Ltd ("we", "us", "our"), a company registered in England and Wales.
By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you should not use the Platform.
Welvow is a wellness companion platform. It helps people explore holistic and complementary wellness approaches, discover practitioners and educators, and track personal wellness goals.
Welvow is not a medical service. It does not provide medical advice, diagnosis, or treatment. The information and suggestions provided through the Platform are for general wellness and informational purposes only and should not be treated as a substitute for professional medical advice. If you have any health concerns, please consult your GP or an appropriate medical professional.
You must be at least 18 years of age to create an account and use the Platform. By registering, you confirm that you meet this requirement.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately if you become aware of any unauthorised use of your account.
You agree to provide accurate, current, and complete information when creating your account and to update it as necessary.
You agree not to use the Platform to:
Provide false or misleading information in your profile, questionnaire responses, or communications. Impersonate any person or entity, or misrepresent your affiliation with any person or entity. Harass, abuse, or cause harm to other users, practitioners, or teachers. Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law. Attempt to gain unauthorised access to any part of the Platform, other accounts, or connected systems. Scrape, harvest, or collect data from the Platform by automated means without our written permission. Upload or transmit viruses, malware, or any other harmful code.
We reserve the right to suspend or terminate your account if you breach these Terms or use the Platform in a manner we reasonably consider to be harmful or inappropriate.
Practitioners and teachers listed on the Platform are independent professionals. They are not employees, agents, or representatives of Welvow. We do not endorse, guarantee, or take responsibility for the qualifications, services, advice, or outcomes of any practitioner or teacher.
If you register as a practitioner or teacher, you are responsible for ensuring that the information you provide is accurate and that you hold all necessary qualifications, insurance, and registrations required to practise in your jurisdiction. You agree to comply with all applicable professional standards and regulations.
We reserve the right to review, approve, or remove practitioner and teacher profiles at our discretion to maintain the quality and integrity of the Platform.
How matches work. When you accept a match suggested by the Platform, we register your interest with each of the matched practitioners so they know to expect you. Practitioners on a paid subscription tier may be charged a fee by Welvow for receiving your enquiry. You are never charged anything for sending an enquiry, and you remain free to engage, ignore, or decline any practitioner.
Ambassador programme. Welvow operates an ambassador programme through which independent ambassadors introduce practitioners and consumers to the Platform. If an ambassador introduced you to Welvow, or we later allocate you to an ambassador, a portion of any subscription you pay Welvow is paid to that ambassador as commission. This does not affect the price you pay.
Certain features of the Platform use artificial intelligence to provide personalised wellness suggestions and practitioner matching based on information you provide. These AI-generated suggestions are informational only and do not constitute professional advice of any kind.
AI features are designed to reflect your stated interests and preferences. They are not diagnostic tools and should not be relied upon as such. We do not guarantee the accuracy, completeness, or suitability of any AI-generated output.
Some features of the Platform may require a paid subscription. Subscription plans, pricing, and included features are described on the Platform and may change from time to time. We will notify you of any changes to your subscription terms before they take effect.
Payments are processed securely through Stripe. By subscribing, you authorise us to charge the applicable fees to your chosen payment method on a recurring basis until you cancel.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods unless required by law.
All content, design, code, branding, and other materials on the Platform (excluding user-generated content) are the property of Welvow Ltd or our licensors and are protected by intellectual property laws.
You retain ownership of any content you submit to the Platform (such as profile information, messages, and questionnaire responses). By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process that content as necessary to provide and improve the Platform.
To the fullest extent permitted by law, Welvow Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of the Platform.
We do not guarantee that the Platform will be available at all times or free from errors, interruptions, or security vulnerabilities. We provide the Platform on an "as is" and "as available" basis.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
You agree to indemnify and hold harmless Welvow Ltd, its directors, officers, and employees from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, your breach of these Terms, or your violation of any applicable law or the rights of any third party.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.
If you choose to connect a wearable device or grant access through Apple HealthKit or Google Health Connect, the specific commitments we make about that data, including what we read, how we use it, what we will not do, and how to disconnect, are set out in section 7 of the Privacy Policy.
We may update these Terms from time to time. Where changes are material, we will notify you by email or through a notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms.
You may close your account at any time through your account settings or by contacting us. We may suspend or terminate your account at any time if we reasonably believe you have breached these Terms, subject to providing you with reasonable notice where practicable.
Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including, without limitation, intellectual property, limitation of liability, and indemnification) shall survive.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Welvow Ltd regarding your use of the Platform, and supersede all prior agreements, communications, and understandings, whether written or oral.
If you have any questions about these Terms, please contact us at:
Welvow Ltd
General queries: [email protected]
Privacy and data: [email protected]